Achieving Evergreen Excellence: Ensuring Day 1 Quality for Every User, Every Time

In the world of Enterprise Resource Planning (ERP) systems, the significance of Day 1 cannot be exaggerated. It marks the culmination of meticulous planning, exhaustive testing, and anticipation as companies transition to a new era of efficiency and optimisation. However, what if I told you that the impact of Day 1 could be amplified, not just for the initial wave of users, but for every individual who interacts with the system in the future? Welcome to the concept of “Day 1 Squared.”

(System) Day 1 x (User) Day 1

Day 1 Squared represents a paradigm shift in how we approach ERP implementations. It revolves around the idea of ensuring that every user, regardless of when they join the company or when their specific Day 1 occurs, receives the same level of quality training, knowledge, and understanding as those who were present during the initial go-live.

Go-Live is as Good as it Gets

Traditionally, ERP implementations focus heavily on preparing users for the immediate challenges and requirements of Day 1. While this is crucial for a smooth transition, it often leads to a disparity and eventual decline in the knowledge and proficiency among users who come on board at a later date. This can be due to many reasons, process updates, moving roles, joining the company, sick cover, secondments etc. This knowledge gap can negatively affect productivity, impede collaboration, and ultimately undermine the ROI of the ERP investment. Worse case, it will introduce unnecessary risk into a business.

Secret Sauce

So, how do we achieve Day 1 Squared excellence? It starts with a shift in mindset and a commitment to continuous learning and development. Here are some key elements to consider:

  1. Comprehensive training programs: Implement robust training programs that go beyond just the basics of system navigation. Provide in-depth instruction on key processes, workflows, and best practices. Training materials should be readily accessible and regularly updated to include new features and functionalities.
  2. On-demand learning resources: Empower users to take control of their learning journey with on-demand resources such as video tutorials, knowledge bases, Wiki’s and interactive modules. For maximum effect, this should be engaging and personalised, to allow users to reinforce their understanding at their own pace and convenience, regardless of when they join the company.
  3. Self-service: Establish a user-centric support culture that can provide timely assistance and guidance whenever needed. This could include identifying subject matter experts (SMEs), online forums, and peer-to-peer mentoring programs. Encourage a culture of collaboration and knowledge sharing among users to foster a community of learning and camaraderie.
  4. Continuous improvement: Embrace a mindset of continuous improvement by giving users tools to stay ahead and understand how they can contribute to company success.

By addressing these areas, companies can ensure that the quality and completeness of Day 1 extends far beyond the initial implementation phase. Every user, regardless of their length of service, role or start date, can embark on their ERP journey with the same level of confidence, competence, and readiness to drive personal and business growth.

Day 1 Squared represents a transformative approach to ERP implementations, one that transcends the constraints of time and geography to deliver consistent excellence across the user base. By prioritising continuous learning and user empowerment companies can unlock the full potential of their evergreen ERP systems and position themselves for sustained growth and innovation in an ever-evolving landscape.

I’ve outlined the idea and consulted AI to help articulate it clearly

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